Conversational Intelligence was identified as one of the top 5 business trends of 2016, and continues to inform development efforts at some of the biggest companies in the world today. Additionally, our conversations shape the brain and the way we interpret reality. But, there are predictable reasons why successful conversations break down. With awareness of what goes wrong and through learning new skills, we can improve the quality of conversations both for ourselves and for our teams.


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For best results, measure your metrics every 30 days while you implement your action plan.